Warranties and Repairs for the Seca Dry Bib
This is a WIP post. We will update as we experiment with returns, exchanges, and repairs.
For us, it’s super important that you feel supported and part of the team. We see this as your brand as much as it is ours. It’s a challenge making niche gear and in order to do so we rely on your loyalty, involvement, and feedback. We are forever ski bums & we want to solve problems real skiers face and corporate brands don’t want to take on (if they even know about them).
Our customer base is small, our minimums are large, and mistakes have a greater impact due to the smaller pool of potential customers, which emphasizes the importance of taking care of you!
Our return and warranty policy: Make it right.
This could look like many things. Some examples include:
Exchange for new pair
We have had people order the wrong size and realize after several wears, in which case, we are happy to swap out for your correct size. We have even had people trade if the stars align. Which they sometimes do!
Help you get it fixed through an outdoor great repair shop. Both facilitation and payment. See returns page - link below.
If there are any issues with your product, if you want a new size, etc, you can submit via our feedback page below.
Additionally, we want to provide you with some tools to help repair your AWNING products given a couple instances of delamination. We are actively working to improve this before we come out with new products! You can read more about this here. Delamination is the biggest risk the bibs face, given the nature of the PVC- which can be extra-susceptible to damage due to the lethal combination of creasing and moisture buildup.
The good thing is repair and prevention are easy.
Tutorial Video
Repairing and delamination prevention
What you need:
I like Aquaseal, and that is what I used in the video below. But any repair goo/ointment works, including “shoe goo,” or the little tube that comes with your tent!
Something to spread the substance (I use those paint swatches from the hardware store folded in half, but a folded section of a cereal box, business card, or those little brushes that come with some of the glues all work as well)
A pencil or tailor's chalk.
Step 1: Mark the area you want to repair or prevent.
Step 2: Apply goo/glue and rub/scrape it in.
For significant delamination: add more goo and press harder so the goo seeps through the weave and catches the coating. On woven material, this can cause darkening, which means the repair will be visible (adding character?) from the exterior.
For prevention and subtle delamination: use less and don’t scrape as hard. This will prevent goo from being visible but will add reinforcement to these areas.
Step 3: Let it cure. Cure time will depend on goo used. Aquaseal takes 8-12 hours.
Stay tuned! We will continue to try different methods, but we ran out of delaminated bibs to experiment on. Which is a good thing :)
Repair shops we love!
Washington
Bellingham
Seattle
Accepts mail in repairs.
Montana
White Fish
Tetons
Victor, ID
Accepts mail in repairs.